Frequently Asked Questions

Can I customize Eleanor Rigby Home products to fit my project?
Yes, most of our products can be customized. Please email designsupport@eleanorrigbyhome.com or call us for a custom quote.

Can I buy directly from Eleanor Rigby Home?
Yes, if you are a member of the trade. Members of the trade must open an account. If you are a consumer or end-user, you will have to buy through a reseller. Please contact us to refer you to an authorized dealer or designer in your area.

How do I find out pricing on your products?
You will have to contact an authorized reseller. Our wholesale and manufacturer’s suggested retail price lists are only distributed to members of the trade.

Can I use my own fabric on your furniture?
Yes, we accept customer owned material (COM) and customer owned leather (COL). Make sure to use our COM/COL form when submitting your order.

How do I contact an Eleanor Rigby Home sales representative?
Send us an email at info@eleanorrigbyhome.com or call us at (619) 356-5590, and we will refer you to the sales representative of your area.

How long does it take to produce my order?
Orders are made once you have approved your order by sending a signed acknowledgement or with an email confirmation. Our lead time for standard orders is four to six weeks, and for custom orders is eight to ten weeks. This excludes any leather or fabric delays beyond our control.

Do you have a store or showroom I can visit?
We do not have a store or showroom. We present our furniture throughout the year at High Point Market and many other trade shows throughout the year. Give us a call to know where we will be next!

Who do I contact for help with my project if I am a designer, architectural or hospitality firm?
Please contact our dedicated design support customer service representative at designsupport@eleanorrigbyhome.com or by calling us at (619) 356-4148.

Where are Eleanor Rigby Home products made?
All Eleanor Rigby Home products are proudly made in a custom operated facility in Tijuana, Mexico.

Where does my order ship from?
All our pieces are fully boxed and palletized for safe and damage-free shipping without extra cost. They ship from our warehouse located in San Diego, CA or can be collected from there.

What if I have a Service Issue or Claim?
First, gather the information surrounding the issue. If damage happened in transit, make a claim with your freight carrier. If you determine the items were not damaged in transit, contact our customer service department and provide all the details surrounding the issue. We may ask for photos and call you for additional details in order to help you.

How is freight / delivery handled?
You tell us what freight carrier you would like to use. If you do not have one, our team can offer you a quote from recommended carriers that service your area.

Do you offer white-glove delivery?
Yes, we do. Please make sure this is noted in your original order. Let us know if there is a company you prefer to use or if we should get a quote from our business partners.