Terms & Conditions

Effective date: November 11, 2026

1. Acceptance of These Terms

These Terms & Conditions ("Terms") govern your use of the Eleanor Rigby Home website, including all pages, content, images and features (the "Site"). The Site is operated by The Eleanor Rigby Leather Co., a California corporation ("Eleanor Rigby Home," "ERH," "we," "us" or "our").

By accessing or using the Site, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the Site.

2. About Eleanor Rigby Home and This Site

Eleanor Rigby Home designs and builds benchmade leather and upholstered furniture, made to order by our craftspeople. The Site presents our collections, materials, construction methods and custom capabilities for consumers, interior designers, trade professionals and hospitality clients.

The Site is for information and inspiration. We do not sell products to consumers through the Site. When available, approved trade clients may view our trade price list through a Trade Account (Section 8). Our furniture is sold through authorized retailers and through direct trade, custom and hospitality agreements.

3. Product Information, Images and Materials

We work to present our products, leathers, fabrics, woods, metals and detailing accurately. Please keep the following in mind:

• Natural materials vary. Top-grain leather is a natural material. Grain, markings, wrinkles, scars and color variation are characteristics of genuine leather, not defects. Wood grain and finish also vary piece to piece.
• Color on screen is approximate. Colors and textures may look different depending on your screen, device settings and lighting. We recommend reviewing physical samples before ordering.
• Handcrafted pieces are individual. Because our furniture is benchmade by hand, stitching, tufting and finish details may differ slightly from the photography.
• Dimensions are approximate. Published dimensions are nominal and may vary slightly. Confirm final dimensions with your retailer or ERH representative before ordering.
• Information may change. Products, materials, finishes, specifications and availability may change or be discontinued without notice. Content on the Site is not an offer to sell.

If you notice an error on the Site, please let us know through the contact information below.

4. Custom, Made-to-Measure and Hospitality Projects

The Site describes our custom capabilities, designer collaborations and hospitality work. Any custom, made-to-measure, contract or hospitality project is governed by a separate written quote, proposal or agreement between ERH and the client. If that agreement conflicts with these Terms, the agreement controls for that project.

Renderings, drawings, samples and descriptions shared during a project are for discussion until approved in writing. Custom and made-to-order pieces are built specifically for each client, and cancellation, change and return terms will be set out in the project agreement.

Our standard limited warranty covers ordinary residential use only. Warranty terms for commercial, hospitality and contract projects, if any, are set out in the project agreement.

5. Pricing, Orders and Purchases

Retail prices are not published on the Site. Trade pricing is available only to approved Trade Accounts (Section 8). Orders are placed through authorized Eleanor Rigby Home retailers or directly with ERH under a written order or agreement. Pricing, payment, lead times, delivery, cancellations and returns are governed by the terms of the retailer or agreement through which you purchase, not by these Terms.

No returns for change of mind. Every Eleanor Rigby Home piece is built to order in the leather, fabric, finish and configuration you select. For that reason, we do not accept returns, exchanges or cancellations for change of mind, preference, color or fit ("buyer's remorse"), including on orders placed through authorized retailers. Please review samples, dimensions and specifications carefully before ordering. Manufacturing defects are handled under our limited warranty (Section 6).

Lead times and availability shown or discussed on the Site are estimates and are not guaranteed.

6. Warranty

Eleanor Rigby Home products are covered by the limited warranty described on our Warranty page, which may be updated from time to time. The warranty provided with your purchase is the only warranty that applies to our products. Nothing on the Site creates any additional product warranty.

7. Retailer Locator, Third-Party Sites and Social Media

The Site may link to independent retailers, our retailer locator, social media platforms such as Instagram and Facebook, trade events and other third-party websites. Retailers are independent businesses and are not agents of ERH. We do not control and are not responsible for third-party websites, their content, their products or services, or their privacy practices. Your use of them is at your own risk and subject to their terms.

Retailer listings are provided for convenience. Product availability, displays and pricing vary by retailer.

8. Trade Accounts

When available, the Site will include a password-protected area where approved interior designers, trade professionals, retailers and hospitality clients ("Trade Accounts") can view our trade price list. If you apply for or use a Trade Account, this section applies in addition to the rest of these Terms.

• Eligibility and approval. Anyone may request a Trade Account. To be considered, you must provide a valid business license or resale certificate as proof of trade status. ERH reviews each request and makes the final decision, at its sole discretion, to approve or deny it, and may suspend or close any Trade Account at any time.
• Accurate information. You agree to provide accurate business and contact information and to keep it up to date.
• Login security. Your login is for your business only and may not be shared with any other business or person outside it. ERH cannot see or retrieve your password, so keep it confidential; if you forget it, you will need to reset it. You are responsible for all activity under your account. Notify us right away of any unauthorized use.
• Confidential price list. The trade price list is confidential and provided for your business use only. Do not share, forward, copy or post it, or disclose trade pricing to consumers, competitors or the public.
• Prices are subject to change. Prices on the trade price list may change without notice and are not an offer to sell. Pricing for any order is confirmed only in a written quote or order acknowledgment from ERH or your authorized retailer.
• Closing an account. You may close your Trade Account at any time. We may suspend or close it if you breach these Terms or misuse the price list. Your confidentiality obligations continue after your account closes.

9. Intellectual Property

The Site and its content, including furniture designs, product names, collection names, photography, video, text, graphics, stitch and detailing designs, logos and the Eleanor Rigby Home name and marks, are owned by or licensed to ERH and are protected by copyright, trademark, trade dress and other intellectual property laws.

You may view and print pages from the Site for your personal, non-commercial use, or to evaluate our products for a client project. Any other use requires our prior written permission, including copying, reproducing, republishing, modifying, distributing or creating derivative works. This includes reproducing our furniture designs or using our photography to market other products.

Trade professionals and authorized retailers may use Site imagery only as permitted in their written agreement with ERH or with our written approval.

10. Acceptable Use

When using the Site, you agree not to:

• Use the Site for any unlawful purpose or in violation of these Terms
• Copy, scrape, harvest or collect content or data from the Site by automated means
• Interfere with the Site's security or operation, or introduce viruses or other harmful code
• Attempt to gain unauthorized access to any part of the Site or its systems
• Submit false, misleading or impersonating information through any form
• Use the Site to send spam or unsolicited communications

11. Submissions, Inquiries and Newsletter

Inquiries. When you contact us or submit an inquiry, you agree that the information you provide is accurate. Submitting an inquiry does not create an order or any obligation for either party.

Newsletter. If you sign up for our emails, you agree to receive marketing communications from ERH. You can unsubscribe at any time using the link in any email.

Ideas and feedback. If you send us ideas, suggestions or feedback about our products or the Site, you agree that we may use them without obligation to you. This does not apply to confidential designs or specifications shared under a written custom project agreement.

Social media. If you tag ERH or use our hashtags on social media, you grant us permission to reshare that content on our channels with credit to you. We will ask before using it in paid advertising.

12. Privacy

Our collection and use of personal information is described in our Privacy Policy, which forms part of these Terms.

13. Disclaimers

THE SITE AND ITS CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, ERH DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, REGARDING THE SITE, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. We do not warrant that the Site will be uninterrupted, error-free or free of viruses, or that its content is complete or current.

This section applies to the Site only. Warranties for our products are provided solely under the ERH limited warranty described in Section 6.

14. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, ERH AND ITS OWNERS, OFFICERS, EMPLOYEES, CRAFTSPEOPLE AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA OR GOODWILL, ARISING FROM OR RELATED TO YOUR USE OF, OR INABILITY TO USE, THE SITE. OUR TOTAL LIABILITY FOR ANY CLAIM RELATED TO THE SITE WILL NOT EXCEED ONE HUNDRED U.S. DOLLARS (US$100).

Some jurisdictions do not allow certain warranty exclusions or liability limitations, so some of the above may not apply to you.

15. Indemnification

You agree to defend, indemnify and hold harmless ERH and its owners, officers, employees and agents from any claims, losses, damages and expenses, including reasonable attorneys' fees, arising from your misuse of the Site, your violation of these Terms, or your infringement of any third party's rights.

16. Governing Law and Disputes

These Terms are governed by the laws of the State of California, United States, without regard to conflict-of-law rules. Any dispute arising from these Terms or the Site will be brought exclusively in the state or federal courts located in San Diego County, California, and you consent to the jurisdiction of those courts.

Before filing any claim, you agree to contact us first so we can try to resolve the matter informally.

17. Changes to These Terms and the Site

We may update these Terms from time to time. Changes take effect when posted on this page with a new effective date. Your continued use of the Site after changes are posted means you accept the updated Terms.

We may also change, suspend or discontinue any part of the Site at any time without notice.

18. General

• Entire agreement. These Terms, together with our Privacy Policy, are the entire agreement between you and ERH about the Site. Purchases, trade accounts and custom projects are also governed by their own agreements.
• Severability. If any part of these Terms is found unenforceable, the rest remains in effect.
• No waiver. Our failure to enforce any provision is not a waiver of our right to do so later.
• Assignment. You may not transfer your rights under these Terms. We may assign ours without restriction.
• Language. If these Terms are translated, the English version controls.

19. Contact Us

Questions about these Terms can be sent to:

The Eleanor Rigby Leather Co.
4660 La Jolla Village Dr., Suite 100
San Diego, CA 92122
Email: customercare@eleanorrigbyhome.com
Phone: (619) 356-4148