Warranty Policy

Effective date: November 11, 2026

These limited warranties are provided by The Eleanor Rigby Leather Co. ("ERLCO"), doing business as Eleanor Rigby Home, to the original retail purchaser only, and are not transferable. They apply to furniture used under conditions of ordinary residential use. They do not cover rental or commercial use, or furniture purchased at liquidation or going-out-of-business sales.

We may update this warranty for future purchases. The warranty in effect on your date of purchase applies to your furniture.

Lifetime Limited Warranty

ERLCO warrants the frame and spring system materials against failure or breakage under conditions of ordinary residential use. "Lifetime" means the life of the original upholstery covering. Recovering the frame voids all warranties.

This lifetime limited warranty does not apply to any product intentionally misused, or to damage resulting from negligence, exposure, rental or commercial use, or other unreasonable use. It also does not cover damage or failures due to the application of any chemical treatment, improper cleaning, or where heavy soiling or abuse is evident.

One-Year Limited Warranty

ERLCO warrants the fiber, cushions, leather, mechanical parts (including recliner and bed mechanisms) and filling materials to be free from manufacturing defects, including abnormal loss of resiliency of filling materials, for ONE (1) year from the original date of purchase.

Compression of polyurethane foam, feather and fiber fillings with use is not considered a loss of resiliency. It is normal wear and is not a defect.

Leather Warranty

ERLCO uses only top-quality covering materials. Leather covers are warranted against defective materials and workmanship, including stitching and seam failure, for ONE (1) year from the original date of purchase.

This warranty does not cover color fading, stretching or dye lot variation. Leather is a natural product, and no two pieces of leather are the same. Natural wrinkles, marks, scars, and variations in color and texture are genuine, natural features of leather and are not defects.

This one-year limited warranty does not apply to any product intentionally misused, or to damage resulting from negligence, exposure, rental or commercial use, or other unreasonable use. It also does not cover damage or failures due to the application of any chemical treatment, improper cleaning, or where excessive soiling or abuse is evident.

Commercial and Hospitality Projects

Furniture supplied for commercial, hospitality or contract use is not covered by the warranties above. Warranty terms for those projects, if any, are set out in the written project agreement or quote.

In the Event of a Defect

Report any defect promptly, with proof of purchase:

• If you purchased through an authorized dealer, contact that dealer.
• If you purchased directly from Eleanor Rigby Home, contact us at customercare@eleanorrigbyhome.com or (619) 356-4148.

If the repair is covered, the dealer or our team will make arrangements with you for the repair. Covered repairs will be completed within a reasonable time.

For product more than ONE (1) year old, the original retail purchaser is responsible for the labor to make the repair and for any shipping costs. The cost of materials under the Lifetime Limited Warranty is covered by ERLCO.

Important Information

This limited warranty establishes the original retail purchaser's exclusive remedies. No representative, dealer or employee of ERLCO has the authority to increase or alter the obligations or limitations of this warranty. The obligations of ERLCO under this warranty shall not exceed the cost of the non-conforming product(s).

The duration of any implied warranty, including that of merchantability or fitness for a particular purpose, is limited to ONE (1) year from the date of purchase. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

IN NO EVENT SHALL ERLCO BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

Contact Us

The Eleanor Rigby Leather Co. (Eleanor Rigby Home)
4660 La Jolla Village Dr., Suite 100
San Diego, CA 92122
Email: customercare@eleanorrigbyhome.com
Phone: (619) 356-4148